Privacy Policy — cg44
Your privacy matters to us. This policy explains exactly what personal data cg44 collects, why we collect it, how it is used, and the rights you hold as a Bangladesh player on our platform.
Introduction
cg44 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who access and use the cg44 platform at cg44.ws. This Privacy Policy ("Policy") sets out in clear terms what personal information we collect when you use cg44, the purposes for which that information is processed, the parties with whom it may be shared, and the rights that you hold in relation to your personal data.
By registering an account on cg44 or by using any part of the platform, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, please do not use the platform. This Policy should be read alongside cg44's Terms and Conditions, which govern the overall relationship between you and cg44.
cg44 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate the platform, comply with legal obligations, and improve your experience as a player.
1Information We Collect
When you register on cg44, we collect your full name, date of birth, mobile phone number, email address, and residential address. This information is required to create your account, verify your identity, and meet our Know Your Customer (KYC) obligations.
We collect transaction records associated with your account, including deposit amounts, withdrawal amounts, payment method references (such as the last four digits of a bKash or Nagad account number), and transaction timestamps. We do not store full payment account credentials.
When you access cg44 via your mobile browser, we automatically collect your IP address, device type, operating system version, browser type and version, mobile network operator, screen resolution, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation.
We record your gameplay history, including games played, wagers placed, results, bonus usage, free spin activity, session start and end times, and responsible gaming tool settings. This data is used to operate the platform, detect prohibited conduct, and provide personalised features such as game recommendations.
We collect the general geographic location associated with your IP address (country and region level only — not GPS-level precision) to enforce eligibility restrictions. We also retain records of all communications between you and cg44 support, including emails and chat transcripts, for quality assurance and dispute resolution purposes.
2How We Use Your Information
cg44 processes your personal data for the following specific purposes. We only process data where we have a valid legal basis for doing so, as set out in Section 3 of this Policy:
- To create and manage your cg44 account, verify your identity, and process your registration.
- To process deposits and withdrawals through Bangladesh-local payment methods including bKash, Nagad, Rocket, and Upay.
- To provide access to our game library, process bets and wagers, calculate and credit winnings, and apply bonuses and promotional offers to your account.
- To detect, investigate, and prevent fraud, money laundering, account abuse, prohibited conduct, and other activities that violate our Terms and Conditions or applicable law.
- To comply with our Know Your Customer (KYC) obligations, anti-money laundering requirements, and any other applicable legal or regulatory obligations.
- To provide customer support, respond to your enquiries, investigate complaints, and resolve disputes in connection with your cg44 account.
cg44 does not use your personal data to make automated decisions that produce significant legal effects on you without human review. Our fraud detection and responsible gaming alert systems flag accounts for human review rather than taking fully automated enforcement actions.
3Legal Basis for Processing
cg44 processes your personal data under one or more of the following legal bases:
- Contractual necessity: processing is required to perform the contract between you and cg44 — for example, to open your account, process transactions, and provide gaming services.
- Legal obligation: processing is necessary to comply with applicable legal requirements, including anti-money laundering laws, KYC verification obligations, and tax reporting requirements.
- Legitimate interests: processing is necessary for the purposes of cg44's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your data protection rights.
- Consent: where you have provided explicit consent for a specific processing activity, such as receiving promotional communications from cg44 about seasonal bonuses and offers. You may withdraw consent at any time by contacting support.
4Data Sharing and Disclosure
cg44 does not sell your personal data. We share your personal data only in the following limited circumstances:
- Payment processing partners: we share the minimum necessary transaction data with payment service providers (including bKash, Nagad, Rocket, and bank partners) to process your deposits and withdrawals. These providers process your data under their own privacy policies and are contractually required to protect it.
- Game technology providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive session tokens and anonymised game result data necessary to deliver their games within the cg44 platform. No personally identifiable information beyond a session reference is shared with game providers.
- Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required or authorised to do so, including in connection with anti-money laundering investigations or court orders.
- KYC and identity verification services: to meet our KYC obligations, we may share identity documents and related data with third-party identity verification services. These providers are bound by strict data processing agreements and may not use your data for any purpose other than identity verification.
cg44 requires all third-party data processors to maintain appropriate technical and organisational security measures to protect your personal data. We do not permit our data processors to use your personal data for their own purposes beyond the specific services they provide to cg44.
5Cookies and Tracking Technologies
cg44 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following categories of cookies are used on cg44:
- Essential cookies: these are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable core features such as the game lobby and account pages. Essential cookies cannot be disabled without breaking the platform.
- Analytics cookies: we use anonymised analytics data to understand how players interact with the platform — which pages are visited most frequently, where players encounter difficulties, and how navigation flows are used. This data is aggregated and cannot be used to identify individual players.
- Security and fraud-prevention cookies: these cookies help us detect suspicious activity, identify potentially fraudulent sessions, and protect player accounts from unauthorised access. They are essential for maintaining platform integrity.
You may manage non-essential cookie preferences through your mobile browser settings. Please note that disabling certain categories of cookies may affect the functionality of the cg44 platform. cg44 does not respond to Do Not Track signals, as there is currently no accepted industry standard for how such signals should be interpreted.
6Data Retention
cg44 retains your personal data for as long as your account remains active and for a period of up to five years following account closure, unless a longer retention period is required by applicable law (for example, anti-money laundering regulations may require transaction records to be retained for a longer period). After the applicable retention period expires, your personal data will be securely deleted or anonymised.
Where an account has been closed due to a breach of our Terms and Conditions — in particular where the breach involved fraud, money laundering, or prohibited conduct — cg44 may retain relevant account data for longer than the standard five-year period where this is necessary for legal proceedings or regulatory compliance.
7Data Security
cg44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the cg44 platform, encrypted storage of sensitive account data, access controls limiting data access to authorised personnel only, and regular security assessments of our platform infrastructure.
Despite these measures, no internet-based platform can guarantee absolute security. cg44 cannot guarantee that unauthorised third parties will never be able to defeat our security measures. You also have a role in keeping your account secure: use a strong unique password, do not share your login credentials, and contact our support team immediately if you suspect that your account has been compromised.
All connections to cg44 are protected with SSL encryption. Your financial data is never stored in plain text. cg44 support staff will never ask for your full password over email or chat.
8Your Privacy Rights
As a player on cg44, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at the email address provided in the footer of this site.
You have the right to request a copy of the personal data that cg44 holds about you, along with information about how it is being processed.
If any personal data that cg44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
You may request that cg44 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to cg44's legal obligations to retain certain data, such as transaction records required under anti-money laundering regulations.
In certain circumstances you may request that cg44 restrict the processing of your personal data — for example, while you contest the accuracy of data we hold about you or while a complaint is being investigated.
Where cg44 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
9Children's Privacy
cg44 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a player under the age of 21, we will immediately close the associated account, void any balances, and securely delete the data. If you are a parent or guardian and believe that a person under 21 in your care has registered on cg44, please contact our support team immediately via the email address in the footer of this site.
10Third-Party Links
The cg44 platform may from time to time contain references to third-party game providers and payment partners. These third parties operate under their own privacy policies, and cg44 is not responsible for the privacy practices of any third party. We recommend that you review the privacy policies of any third-party service before providing them with your personal data.
11Changes to This Policy
cg44 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to this Policy, we will endeavour to notify registered players by email before the change takes effect, or by displaying a prominent notice on the platform. The updated Policy will carry a revised "Last updated" date at the top of this page.
Your continued use of cg44 after the revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the platform and may request closure of your account by contacting our support team.
12Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which cg44 processes your personal data, please contact our Data Privacy team using the email address published in the footer of this site. We will acknowledge receipt of your enquiry within 3 business days and provide a full response within 14 business days.
For privacy-related enquiries, contact cg44 support at the email address shown in the footer. Our team is available 24/7 and all data privacy requests are handled in strict confidence.
Play at cg44 with Confidence
Your data is protected. Your privacy is respected. Explore cg44's full game library — cricket betting, live casino, slots, and more. For adults aged 21 and above only.